Platform
Network-wide queue platform
Each branch runs the same ticket types and the same measurement definitions, so a report from Malindi means the same thing as one from Nyali. Head office sees all sites in one view with drill-down per branch.
The system spreads demand across the open desks, so the queue does not pile up at a single window.
Delivery
Phased branch rollout
Branch by branch, on an agreed schedule.
Branch by branch, on an agreed schedule.
Reporting
Central reporting
Branch comparison on identical definitions.
At high-traffic branches, organising the flow is what separates a tolerable wait from one that is visible from the street.